Cookie Notice

About us

This website, eno.org, is run by English National Opera (company number 00426792) (“ENO”). ENO is a charity registered in England and Wales under charity number 257210. ENO’s subsidiary, London Coliseum Limited (company number 09184219), a wholly owned subsidiary of ENO, operates a separate website, londoncoliseum.org. London Coliseum Limited and ENO have their registered office at London Coliseum St Martin’s Lane London WC2N 4ES. They are joint controllers of personal data, including cookies-related data, collected through eno.org and londoncoliseum.org.

Cookies on our website

Many websites, including eno.org, use digital tools to enhance user-friendliness and to make the site as interesting and relevant as possible for each individual user. Cookies are one of these useful methods that we use to enhance your experience of our websites.

We feel it is important for you to be informed about the cookies that we use and the purpose behind our use of them. This policy should be read alongside our Privacy Notice so that you can fully understand how we use your data.

What are cookies?

A cookie is a small text file sent to your computer or device (such as mobile phones, tablets, and laptops) when you visit a website. Stored in your web browser, the information can be retrieved to notify the particular web site you are visiting of your previous activity.

The text file information is comprised of:

  • The name of the server the cookie was sent from;
  • Their ‘lifetime’ (i.e. how long they will be active); and
  • A ‘value’ (usually a randomly generated number that is used to identify you when you visit our websites).

A cookie stores select, basic information based on your visit to eno.org. Examples of data about you that is stored by the cookie would be information you enter into a registration form, for example your email address, first and last names, and post code. The cookie is kept in your web browser (which is the program you use to access the internet, such as Google Chrome or Internet Explorer), usually in the browser’s ‘cookie file’.

Cookies will either last for the length of time you use the website or may stay on your computer for a limited period of time to allow eno.org to recognise you if you return to the site. If you do return, the data in the cookie can be used to let the website know how you have used it (for example, which pages you have navigated between giving an idea of your areas of interest). They are used solely for this purpose and can’t be used to collect information from your computer or device, or to access your files. They will not harm your computer or device and cannot expose them to cyber threats like viruses or other harmful malware, nor can they be used on their own to identify you.

We use cookies to provide you with an easier, streamlined, more customised service on eno.org and londoncoliseum.org and to track how our visitors use eno.org. This gives us an informed idea of how we can make our services better for you.

How to control or delete cookies

You can easily block or delete cookies on any other website in your browser settings. If you are unsure, a simple internet search for instructions pertaining to your specific browser program will give you all the directions you need.

You can reject all cookies or can choose to reject certain cookies. You can also configure your browser to get notifications when a cookie is offered.

For help on how to delete cookies, visit www.aboutcookies.org.  Please be aware, though, that if you do choose to reject or restrict cookies your experience of eno.org may not reach its full potential.

Cookies we use

Cookies enable us to tailor particular parts of the site to your needs. The below table shows the types of cookies which are frequently used by websites today, together with their purpose:

Cookie Purpose Description
Necessary cookies Necessary cookies help make a website usable by
enabling basic functions like page navigation and access to secure areas of the
website. The website cannot function properly without these cookies.
Statistic cookies Statistic cookies help website owners to understand
how visitors interact with websites by collecting and reporting information
anonymously.
Marketing cookies
(advertising and social media)
Marketing cookies are used to track visitors across
websites. The intention is to display ads that are relevant and engaging for
the individual user and thereby more valuable for publishers and third party
advertisers.

See the table below for more information about necessary and statistical cookies we use.

Necessary cookies

Cookie Name Duration Description
AWSALB 1 week Necessary for use by Amazon Web Services to stabilise the web site.
AWSALBCORS 1 week Necessary for use by Amazon Web Services to stabilise the web site.
CookieControl Session Necessary for Civic to ascertain whether customers have accepted cookies
olfsk 1 month Necessary for customers to use Olark our online chatbot system
_ok Session Necessary for customers to use Olark our online chatbot system
_okbk Session Necessary for customers to use Olark our online chatbot system
_okdetect Session Necessary for customers to use Olark our online chatbot system
_oklv Session Necessary for customers to use Olark our online chatbot system
wcsid Session Necessary for customers to use our chatbot system
QueueIT 1 day Necessary for QueueIT to manage traffic on our website

Statistics cookies

Cookie Name Duration Description
_dc_gtm_# 1 day For use with the analytics product, Google Analytics
_ga 1 year For use with the analytics product, Google Analytics
_ga_# 1 year For use with the analytics product, Google Analytics
_gid 1 day For use with the analytics product, Google Analytics
_hj* 1 day For use with the analytics product, Hotjar

Marketing cookies

Third party cookies, pixels and other web tracking tools.

Microsoft Clarity and Microsoft Bing
Microsoft uses cookies to personalise online advertisements to customers.

Google
Google uses cookies to personalise online advertisements to customers.

Meta
Facebook uses cookies to personalise online advertisements to customers.

Olark
Olark uses cookies to identify users between visits to the website

Cookie Name Duration Description
_clck 1 year For use by the Microsoft Clarity
_clsk 1 day For use by the Microsoft Clarity
_fbp 1 month For use by Meta
_gcl_au 1 month For use by Google Adsense
hblid 1 month For use by Olark, our online live chat system
_uetsid 1 day For use by Microsoft Bing
_uetvid 1 year For use by Microsoft Bing

If you do not wish to have our marketing cookies to be used for the purpose of serving you interest-based ads, you may opt-out. Please note this does not opt you out of being served ads; you will continue to receive generic ads.

If you use your browser settings to block all cookies (including necessary cookies) you may not be able to access all or parts of our website.

Some of the above cookies are set by third parties over which we have no control. These third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. They may set not only cookies but also pixels and other web tools used for tracking. We do not have access to any information that might be collected through these means, unless you consent to such information being passed to us.

For each of the third parties identified below, we have provided a link to its privacy notice. You should read the relevant third party’s privacy policy and its related cookies policy to understand how it uses your information and what cookies it sets. If you still have concerns, please contact the relevant third party.

Quick links to other important documents

  1. Privacy Notice
  2. Terms of Website Use

Last updated: August 2023