On the day - it's showtime

Here are the answers to some of the most often asked questions to help you plan your visit.

Arriving for your performance

What time should I arrive?

We recommend arriving as early as possible so that you have plenty of time to collect your tickets, buy a programme, and find your seat.

The London Coliseum is an incredible building – and lots of people arrive early to soak up the atmosphere and take a look round.

If you’d like a drink or a bite to eat when you get here, you’ll find our bars open from 90 minutes before the show. You’ll be able to take your seat in the theatre auditorium from 25 minutes before the performance begins.

Where do I collect my tickets?

If you selected an e-ticket you can print these at home – they will be attached to your confirmation email and so you can go directly to your seats when you get here.

If you have your confirmation email on your phone you can just open the e-ticket attachment and show that to our staff.

If you’ve chosen to collect your tickets, you’ll need to go to our box office in the theatre foyer.

Bag checks

Unfortunately, in the current climate, there are security checks at the entrance to the theatre, so please ensure you arrive in good time before the performance.

There are also certain items that we do not allow into the theatre so please refer to our food and drink policy below so that you are aware of what you can bring in with you.

What if I’m late?

If you are late you will be able to view the performance on a TV monitor until we can seat you at the interval.

Unfortunately allowing you into the auditorium once an opera performance has started disturbs other audience members so we only allow people in before the performance starts or during the interval.

This is in the interests of the majority of of the audience and we ask for your understanding.

Food and drink

Can I bring my own food and drink?

We don’t allow any food or drink purchased from outside the theatre to be brought into the building apart from sealed bottled water. If you have a large bag of shopping with you we’ll ask that you check it into our free cloakroom.

You are welcome to take any drinks bought in the theatre into the auditorium in the plastic cups provided. We have five bars in the theatre serving food and drink, as well as free water available at every bar and at every level of the theatre.

We offer a selection of snacks for sale at our bars that we have chosen because they don’t rustle and potentially disturb other audience members’ enjoyment of the performance. We don’t allow our sandwiches or hot food into the main auditorium as it’s just not great for enjoying the performance.

What do I do if I have dietary requirements?

If you have a medical, dietary or access requirement that means you have to bring food or drink into the theatre, we will of course enable you to do this.

If you are able to contact us in advance of your visit that would be fantastic, but if not then please just let our security team know when you arrive so that they and our House Managers can ensure that you are able to take in anything that you require.

It’s really important to us that people with dietary, medical or access requirements can relax and have a wonderful night.

Theatre facilities

Are there toilets on every level?

Yes, there are toilets on the every level.

What disabled access facilities are there in the building?

Please check out our section dedicated to our customers who may need a little more time or additional facilities.

Do you have a cloakroom?

Yes – our cloakroom is free of charge and is on the lower ground level of the theatre.

We suggest that you take advantage of this facility for bags and coats so that you are free to enjoy the evening unencumbered but please be aware that we can’t take large items.

I’ve got a question that isn’t answered here can you help?

Our audiences have rated the friendliness of our staff as 4.7 out of 5 so feel free to call us or email us and we’ll do our very best to help you. Our friendly box office team are happy to help.

Give us a call on 020 7845 9300 (we’re open Monday-Friday 10am-6pm) or email: box.office@eno.org.

You can also tweet us @e_n_o